At present greater than ever, tradition is the driving drive behind a company’s means to efficiently adapt to the ever-changing challenges posed by the COVID pandemic. In a disaster, it may be useful for any group to confer with its core values and mission for steerage. The cultural framework of SkinCare Physicians was naturally designed by our collective day by day purpose: to look after one another and for our sufferers. In a really disturbing and unprecedented manner, nearly all the pieces on this day by day observe modified on Monday, March 16, 2020, when Massachusetts Governor Charlie Baker declared a state of emergency. The one factor that hasn’t modified? Folks. The sort, devoted and hardworking individuals who promote the values of SkinCare Physicians.
Over time, SkinCare Physicians has framed our tradition of caring by intentionally designing and creating behavioral requirements, customer support ideas, and recruitment and coaching packages in line with our core values. Our service design has been codified because the CARES program, an acronym that highlights the 5 high quality requirements that outline how we look after our sufferers.
VS – Belief
A – precision
R – The respect
E – Empathy
S – Safety
These CARES requirements are utilized at each level of contact with sufferers and staff at SkinCare Physicians, and so they information our response to this pandemic. We had been impressed by belief within the decision-making displayed by our employees, and by their dedication to precision in affected person care, at the same time as we work remotely on new processes and insurance policies. Sufferers and employees work in a brand new surroundings and are confronted with new methods of interacting with one another. The particular consideration of our employees to the respect and empathy to one another and to our sufferers is the one determinant of our success. Our new telemedicine platform wouldn’t have taken off if our employees had not been capable of patiently information our sufferers (and docs!) Via the method. And eventually, make sure the safety of our sufferers has remained uniquely vital on this disaster, as our workforce has demonstrated an enthusiastic willpower to make sure affected person security out and in of the workplace.
These CARES values have, for years, created a constructive work surroundings at SkinCare Physicians, the place individuals really feel related and are acknowledged as an vital a part of one thing distinctive. However at no time have these values emerged extra clearly than in latest weeks throughout this COVID-19 pandemic. You would possibly suppose there’s little to be grateful for in at present’s surroundings, however this extraordinary demonstration of our employees’s resilience and talent to work past expectations is considered one of them. Skincare physicians CARE.
Co-author: Maureen Teahan
You may additionally like:
– SkinCare Physicians’ service tradition units our dermatology observe aside
– SkinCare Physicians – That is no abnormal dermatology observe
– SkinCare Physicians: the story of a singular partnership