Manage patient complaints | Conversations with Professor David Wilkinson

[Podcast] Handle affected person complaints | Conversations with Professor David Wilkinson

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Welcome to this podcast sequence, Conversations with Professor David Wilkinson! On this episode, Professor David Wilkinson (Assistant Vice Chancellor at Macquarie College) chats with Paul Elmslie (Founder and CEO of HealthCert Training and the Nationwide Pores and skin Most cancers Facilities) about the best way to deal with affected person complaints in a busy medical observe.

Hearken to the total podcast now:


When utilizing a medical service, sufferers place excessive calls for on time administration and deal with getting the perfect care within the shortest time and on the most reasonably priced worth. In reality, affected person complaints are frequent in most medical practices.

On this podcast, Paul talks about the commonest purpose for affected person complaints (together with doctor delay and poor communication) and the way physicians and workplace managers can finest deal with these complaints.

There are two varieties of complaints: these expressed contained in the clinic and people expressed outdoors the clinic (through social networks, phrase of mouth or on-line evaluations, as instance). Paul explains some methods for coping with each varieties of affected person complaints in a method that minimizes injury to your fame and that of your medical observe.

Sadly, sufferers who’ve a detrimental expertise usually tend to inform individuals in regards to the expertise than sufferers who’ve a constructive expertise. Paul discusses among the methods physicians and workplace managers can talk with sufferers to resolve issues earlier than they come up.

Try all of this and extra within the full podcast above.


Professor David Wilkinson is Deputy Vice Chancellor of Macquarie College. He’s an authorized normal practitioner and specialist in public well being medication. Since 2004, Professor Wilkinson’s scientific work has centered on pores and skin most cancers medication in major care. He has printed analysis papers on the topic, designed and led the event of the one grasp’s diploma in medication in pores and skin most cancers, and helped develop and current a sequence of brief programs in pores and skin most cancers. pores and skin supplied by HealthCert Training.

Paul Elmslie is the founder and CEO of HealthCert Training and the Nationwide Pores and skin Most cancers Facilities. Paul is a pioneer of the subspecialty pores and skin most cancers clinic mannequin and has constructed a community of devoted pores and skin most cancers referral facilities and coaching facilities throughout Australia. Paul has owned or operated roughly 28 pores and skin most cancers clinics over his 20+ years of expertise.

Be taught extra about HealthCert primary care certificate course!

Australia Skin Cancer Certificate Course


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